Privacy Policy
Effective Date: August 10, 2026
At CADnest Design LLC, we respect your privacy and are committed to protecting information entrusted to us. This Privacy Policy explains how CADnest Design LLC (“CADnest,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you use our website, submit an inquiry, create a client account, use our client portal, or communicate with us electronically.
1. Information We Collect
Depending on how you interact with CADnest Design LLC, we may collect information including:
- Name
- Email address
- Phone number
- Property or project address
- Project information and descriptions
- Information submitted through contact, estimate, or project forms
- Project-related drawings, documents, photographs, videos, and other files
- Messages, comments, and other communications exchanged with us
- Client account information
- Login and account-management information
- Information related to estimates, invoices, project milestones, and payments
- Other information you voluntarily provide to us
When you use our website or client portal, we may also automatically collect certain technical information, such as IP address, browser type, device information, operating system, pages or sections accessed, login activity, and information regarding your interaction with the website or portal.
2. Client Accounts and Portal
CADnest Design LLC may provide clients with access to an online client portal.
Depending on the features available, the client portal may allow clients to:
- Create and manage a personal account
- View project information and project status
- Access, upload, download, and exchange project files
- Review drawings, documents, invoices, and other project information
- Communicate with CADnest Design LLC
- Receive project-related notifications
- Review project milestones
- Submit or facilitate payments through available payment services
- Sign or acknowledge certain documents where such functionality is provided
- Access other project-related features that may be introduced in the future
Information submitted, uploaded, exchanged, or generated through the client portal may be stored and processed as reasonably necessary to provide these services and administer the applicable project.
Clients are responsible for maintaining the confidentiality of their login credentials and should not share account information with unauthorized individuals.
If you believe that your account has been accessed without authorization, please contact CADnest Design LLC promptly.
3. Project Files and Communications
Project information submitted through our website, email, or client portal may include drawings, photographs, measurements, property information, specifications, reports, correspondence, and other materials related to a project.
We use this information to provide and administer requested services, manage projects, communicate with clients, maintain project records, and document project-related instructions, comments, decisions, and other communications.
Communications exchanged through the client portal or other electronic methods may be retained as part of our business and project records.
Clients should avoid submitting highly sensitive personal information that is not reasonably necessary for their project.
4. Payments and Financial Information
Where payment functionality is available through the client portal, payments may be processed by third-party payment processors.
CADnest Design LLC may receive information necessary to identify and record a payment, such as the client’s name, transaction amount, date, payment status, and transaction reference information.
Payment card numbers, security codes, and other sensitive payment credentials may be collected and processed directly by the applicable payment processor rather than being stored by CADnest Design LLC.
Third-party payment processors operate under their own privacy policies and terms.
5. How We Use Your Information
We may use information we collect to:
- Respond to inquiries and estimate requests
- Communicate with prospective and existing clients
- Create and administer client accounts
- Provide access to the client portal
- Provide and administer requested services
- Manage projects and project files
- Exchange drawings, documents, and other project materials
- Communicate regarding project instructions, comments, revisions, and other project matters
- Prepare estimates, invoices, agreements, and related business documents
- Process or facilitate payments
- Maintain project and business records
- Schedule consultations and project activities
- Provide customer support
- Improve our website, portal, services, and customer experience
- Maintain website and portal security
- Detect, prevent, or investigate unauthorized activity, fraud, or misuse
- Comply with applicable legal requirements
We do not sell your personal information or share your personal information with third parties for their own independent marketing purposes.
6. Service Providers
We may use trusted third-party service providers to support our business and operate our website and client portal.
These providers may include services for:
- Website and application hosting
- Cloud storage and file management
- Account authentication
- Email and communications
- Payment processing
- Electronic signatures
- Document management
- Website analytics
- Advertising and marketing
- Security and fraud prevention
- Technical support
These service providers may process information on our behalf as necessary to provide their services.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, protect the safety of users or others, investigate suspected fraud or misuse, or administer a project.
7. Cookies, Analytics, and Advertising
Our website and client portal may use cookies, pixels, analytics tools, logs, or similar technologies to operate the website, maintain security, understand website usage, improve functionality, and measure advertising performance.
Third-party advertising or analytics services may collect certain information about interactions with our website in accordance with their own privacy policies.
You may be able to control certain cookies and tracking technologies through your browser or device settings. Disabling certain technologies may affect website or portal functionality.
8. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information and project information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online portal, electronic transmission, or data-storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by our website, client portal, or third-party service providers.
Clients should use strong passwords, protect their login credentials, and avoid accessing their accounts through devices or networks they do not trust.
9. Data Retention
We may retain personal information, project information, communications, documents, and other records for as long as reasonably necessary to provide our services, administer and document projects, maintain business and financial records, resolve disputes, comply with legal requirements, or fulfill other legitimate business purposes.
Retention periods may vary depending on the nature of the information and the circumstances under which it was collected.
When information is no longer reasonably necessary for these purposes, it may be deleted, destroyed, anonymized, or otherwise disposed of in accordance with our business practices and applicable requirements.
10. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information that you have provided to CADnest Design LLC, subject to applicable law and any applicable exceptions.
We may need to verify your identity before responding to certain requests.
Email: info@cadnestdesign.com
Phone: +1 (818) 797-4544
11. California Privacy Rights
California law may provide certain privacy rights to consumers depending on whether and how applicable privacy laws apply to a particular business and circumstance.
Where applicable, such rights may include rights concerning access to, correction of, or deletion of personal information, as well as certain rights concerning the use or disclosure of personal information.
CADnest Design LLC does not sell personal information for monetary consideration.
If our business practices change in a manner that creates additional obligations under applicable privacy laws, we will update this policy and provide notices or choices required by applicable law.
12. Children’s Privacy
Our website and client portal are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through our website or client portal. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
13. Third-Party Websites and Services
Our website or client portal may contain links to third-party websites, applications, payment services, or other external services.
CADnest Design LLC is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
Information submitted directly to a third-party service is subject to that provider’s applicable privacy policy and terms.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, client portal features, third-party services, or applicable laws.
When changes are made, the updated version will be posted on this page along with a revised effective date.
15. Contact Us
If you have questions regarding this Privacy Policy, your personal information, your client account, or information submitted through our website or client portal, please contact:
CADnest Design LLC
Email: info@cadnestdesign.com
Phone: +1 (818) 797-4544